AI usage review for UK service businesses

Know what AI your business is actually using.

Usage Register helps UK service businesses understand the AI tools and use cases already active across their team, where risk may exist, and what to fix first.

Confidential staff discovery
AI Register
Current-State Review
Priority actions
Optional managed support

The problem with AI at work

AI tools are already being used across teams, often before policies, registers, or review processes have caught up.

Your team may already be using AI.

Staff may be using ChatGPT, Copilot, Gemini, Canva AI, CRM AI features, or other tools before there is a complete internal record.

Sensitive data may be involved.

Client, customer, staff, financial, commercial, or confidential information may be entering tools without clear checks.

Stakeholders are starting to ask.

Clients, suppliers, insurers, procurement teams, and internal leaders increasingly want clear answers about AI use and control.

See the picture you get

The review turns staff responses and platform records into a clear view of AI adoption, tools, risk areas, data exposure, and priority actions.

73%

AI adoption

12

Tools discovered

31

Use cases logged

4

High-risk use cases

88%

Response rate

7

Priority actions

AI ToolDepartmentUse CaseRiskStatus
C
ChatGPT
SalesDrafting customer repliesMediumRestrict pending review
M
Microsoft Copilot
OperationsSummarising internal documentsLowApproved candidate
A
Call summary AI
Customer ServiceSummarising customer callsHighReview required
C
Canva AI
MarketingCreating campaign visualsLowApproved candidate

What you get from the review

A practical set of outputs your business can keep, review, and act on.

Current-State Review

  • Executive summary
  • AI usage picture
  • Risk overview
  • Data exposure summary
  • Priority actions

AI Register

  • Tools documented
  • Use cases captured
  • Account types identified
  • Governance status recorded
  • Review status tracked

Evidence and support

  • Policy and acknowledgement records
  • Staff guidance records where enabled
  • Recommended guidance areas
  • Optional managed support
  • Workflow improvement opportunities

Optional — Managed plan

Targeted staff guidance, where needed

Where the review highlights awareness or knowledge gaps, AI Literacy Modules can be assigned to relevant staff. Completion is tracked per person, with evidence recorded for internal governance and board reporting purposes.

Built for UK service businesses using AI around client, customer, or staff data.

Finance brokersMortgage brokersInsurance brokersRecruitment agenciesAccountantsMarketing agenciesHR consultanciesB2B service firms

Start with a setup. Keep it current if you need to.

Most clients start with an AI Register Setup. After that, you can stop there, keep portal access, or add managed support.

Starting point

AI Register Setup

A managed review that gives you a Current-State Review, AI Register, risk picture, and priority action plan.

  • Confidential staff discovery
  • AI Register
  • Risk classification
  • Current-State Review
  • Priority action plan

From £1,500

one-off setup

Get a pricing estimate

After setup, choose what happens next

No ongoing plan

£0/month

Complete the review and decide later if ongoing access or support is needed.

Register Access

From £100/month

Keep access to the portal, AI Register, published review, policy records, and reminders.

Managed Register + Evidence Support

From £295/month

Register kept current, new AI tools reviewed, stakeholder summaries prepared, and evidence records maintained over time. Includes AI Literacy Modules where review findings identify knowledge or awareness gaps.

Managed support

Pricing scales by staff band, sensitivity, and support level.

Get a pricing estimate

Frequently asked questions

No. Usage Register provides a current-state assessment, AI usage register, risk indicators, and practical governance recommendations. It supports better oversight and evidence gathering, but it does not certify legal compliance. Take legal advice where needed.

No. The EU AI Act may matter for some organisations, but most UK businesses also need to consider data protection, client due diligence, supplier questionnaires, and internal controls. Usage Register focuses on practical current-state clarity, not regulatory labelling.

Responses are confidential, not fully anonymous. The organisation can see who was invited and who completed the survey, but individual answers are not shown to management by name. Results are reported in aggregate with small-group suppression.

No. Usage Register is not surveillance software. It starts with structured discovery — staff declarations and an AI Register. The aim is to create clarity and safer AI use, not to monitor employees.

Survey responses are turned into an AI Register, use-case risk classifications, department insights, and a Current-State Review with priority actions. You keep the outputs and can act on them immediately.

The work involved depends on how many staff are surveyed, how many departments are covered, the sensitivity of data involved, and the level of support needed. Pricing is quoted after a short discovery call.

Yes. Managed support and workflow reviews are available if you want help turning the findings into controls, updated processes, or evidence records. This is discussed after the initial review and quoted separately.

Book a discovery call

30 minutes. We'll talk through your current AI usage, where risk may exist, and whether Usage Register is a fit.